SHIPPING POLICY
1. Our shipping warehouse is located in JAMAICA, NY, US. We offer free shipping worldwide, the tracking number will be emailed within 24h of confirming the order, the product will be delivered within 7-10 days.
2.The logistics providers include: USPS, DHL, FedEX, UPS, Royal Mail, Canda Post, La Poste, Australia Post, etc.
We employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely. Below is our shipping policy. We invite you, as readers, to better understand.
Order Successful
After you have successfully placed your order, you will receive an email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Note: Please confirm your shipping address before paying for it, and making sure to enter the right shipping address is vitally important when placing an order, as well as the contact phone number and email address. Our company cannot be responsible for reshipment if you provided us with an incorrect shipping address.
Processing
Processing time: Usually, we need 3-5 business days to prepare the items, and there may be some delay during the shopping season.
We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. Please note that a small quantity of orders may still require 10–15 business days depending on stock availability. When this happens, we will send you an email to notify you, and we hope for your understanding in this matter.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit an email to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Shipping
We ship via DHL, FedEx, UPS, or USPS. Please allow 10–15 business days for transit before delivery. Please note that days in transit begin on the next business day following shipping confirmation. All delivery times are estimates, and while we do everything in our power to ensure you receive your purchase in a timely manner, we cannot guarantee a specific arrival date. Please keep this in mind if time is critical. Please allow 10–15 business days for delivery.
Note: Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
Delivered
Total delivery time = Processing time + Shipping time
According to the feedback, the most packages can be delivered fast and safely.
Back Order Policy
We try our best to keep every model and enough colors in stock for our loyal customers. If it happens that a “replica” product is out of stock, we will place it on backorder and email you for backorder approval immediately. We will send you an email asking you whether you want to wait for the bag to be finished at our manufacturer, which takes 15–20 days, exchange it for a different color or model, or receive a refund. Thank you for your understanding.
Contact Us
If there is any issue during the shipping time or after receiving the item, please feel free to contact us at: top4lux@gmail.com, and our customer service representatives will offer you a satisfying solution.
All delivery times and dates are provided as approximate estimates only and are given from the time of dispatch, and NOT from the order date. Additional delays may occur during the months of September – March due to the high demand and heavy load on postal services.
It is your responsibility to ensure your correct contact details that will be send over to the courier company. If we are required to redirect the shipment, any associated costs as may be applicable shall be your responsibility.
