Our main priority is to make sure all of our customers are 100% satisfied.
1. If you don’t like the product you receive, you can request a refund within 15 days and we will refund you in full within 3 days.
2. We provide a free express label and the courier will come to pick up the product.
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 15 Days Returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Returnable Items
Items that can be returned, refunded, or exchanged within 15 days of receiving them must follow the criteria as below:
- Faulty items are damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn, and unused item(s) that have not met your expectations within 15 days of receiving.
Note: All returned and exchanged items must be returned within 15 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return it to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
Non-Returnable Items
We will not accept returns in the following conditions:
Items outside the 15-days return timeframe
Washed, worn, used, or misused items.
Due to the new product has a slight smell.
Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, submit an email or send a Voicemail/SMS request to us.
Returns Process & Time-Frame
Please carefully follow our return process to minimize any delays:
If your item is returnable (see above), please submit a ticket or send a Voicemail/SMS request to us stating your:
– Order number:
– Product name:
– Reason for return:
– Photographs clearly demonstrating the item’s flaw:
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. Please always Contact Us prior to returning, submit an email or send a Voicemail/SMS request to us at top4lux@gmail.com.
REFUND POLICY
Top4Lux will take 3 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 3 business days to post to your account. However, in some cases, payment gateway issues may result in a longer refund time of 3 days. If this is the case, we will send you a notification via email and offer a similar product change option or ask you to wait longer. We hope you understand that the payment gateway problem is force majeure, and we are working to fix it in the future.
Can’t find what you’re looking for?
Please contact us at top4lux@gmail.com for questions related to refunds and returns.
